FAQ

  1. Are your parts made in the USA?
  2. Does your site show live inventory?
  3. Are your reproduction parts accurate or universal?
  4. Do you only offer rubber parts?
  5. Do you ship internationally?
  6. What type of payments do you accept?
  7. One or more of the parts on my order are on backorder. When will I receive my order?
  8. What is your return policy and how do I return an item I don’t need?
  9. I returned an item. How long will it take to get my refund?
  10. How do I search for a part by the part number on your website?
  11. I don’t know the name of the part I need, how do I figure it out?
  12. Do you have a retail outlet that is open to the public?
  13. Can I pick up my order to avoid paying for shipping costs?
  14. Do you charge sales tax?
  15. Do you offer a complete weatherstripping kit for my car
  16. Is my package insured?
  17. Is a signature required upon delivery?

Q: Are your parts made in the USA?

All parts manufactured by RTRW are USA made. That being said we use many outside suppliers - a very small percentage of which make some parts abroad. We hold these parts to the same scrutiny as their USA made counterparts and they compose less than 5% of the parts we offer.

Q: Does your site show live inventory?

No, our website does not (yet) show live inventory. We do maintain a massive stock but due to the unique nature of our parts we sometimes sell out despite our efforts. If you have ordered a parts that is on backorder you will be notified within 1 business day.

Q: Are your reproduction parts accurate or universal?

The majority of our products are designed to be exact replacement parts. Our parts are year / make / model specific and the fit, feel, and look will be identical to the original part for your car. That being said we also offer a fantastic line of universal products that are tailored to custom builds, hot rods, street rods, RV's, boats and more.

Q: Do you only offer rubber parts?

Rubber and weatherstrip related parts are our specialty but we do offer interior parts, emblems, mechanical and more for many vehicles. We offer many parts in addition to those listed on our website...if you can’t find what you need contact the RTRW staff - we may have what you need.

Q: Do you ship internationally?

YES! We ship worldwide using USPS & FedEx services.  You can take a look at our shipping policy page for more details on common international services.

Q: What type of payments do you accept?

We accept Visa, Mastercard, American Express, Pay Pal, check & domestic money order. We DO NOT accept international checks OR money orders. All check and money order payments will be held until cleared.

Q: One or more of the parts on my order are on backorder. When will I receive my order?

Back order items typically ship within 10 working days.

Q: What is your return policy and how do I return an item I don’t need?

Our return policy is very fair and flexible.  Please click here to view our formal policy. To request a refund please give call or email as a "RMA" number is required.

Q: I returned an item. How long will it take to get my refund?

Refunds are processed within 7-10 working days from the day we receive your returned item(s). 

Q: How do I search for a part by the part number on your website?

You can type the part # into the search box to look for parts by part #.

Q: I don’t know the name of the part I need, how do I figure it out?

We have a basic weatherstip guide which outlines the basics for most vehicles.  If you still have questions just call or email - that's what we are here for - we are not just order takers...we know our parts!

Q: Do you have a retail outlet that is open to the public?

Yes, we do have a retail store. Come and visit during shop hours Monday-Friday 8am-4pm Pacific Time. We recommend calling prior to check parts availability.

Q: Can I pick up my order to avoid paying for shipping costs?

Absolutely! We recommend calling ahead to check availability of the parts you need. Due to the unique nature of our parts everything on an order may not be in stock.

Q: Do you charge sales tax?

If your order is being shipped to a California address you will be charged California sales tax. Some business to business transactions may be exempt - please contact the RTRW staff for details.

Q: Do you offer a complete weatherstripping kit for my car

We offer very few "kits".  While we do not offer many "pre-configured" kits we do offer volume discounts so our customers can select any parts they need and still qualify for savings.  In addition one of our parts specialists can put together a tailored estimate to suit your exact vehicle and restoration needs - from a light face lift to a frame off restoration we offer a complete solution for your rubber needs!

Q: Is my package insured?

Yes, all orders shipped out are fully insured.

Q: Is a signature required upon delivery?

We require a signature upon delivery for orders over $500.
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