Rubber the Right Way FAQ

While our goal is to ship all in stock orders within 24 hours, Nearly ALL in stock orders leave our facility in 1-3 business days.  We have a dedicated, professional shipping and warehouse team working full time to get orders out quickly and efficiently.  

While the vast majority of order ship directly from our San Diego Facility, we may also drop ship or "direct ship" products directly from the different factories we use.  While uncommon we reserve the right to do so to better and more quickly serve our customers.

Some parts may be considered oversized, or require special mailing tubes and additional charges may apply.

An adult signature will be required on shipments over $500 in value & all parcels are insured.

It is not our goal to profit from shipping. If you feel you have been overcharged when using our online shopping cart please give us a call. Any shipping overcharges will be refunded, however it is the customers responsibility to notify us if they feel an overcharge has occurred.

---

We offer FedEx, USPS & various freight services to provide our customers with a complete worldwide shipping solution.  Some common shipping services are listed below.

• USPS 1st Class - Our least expensive, trackable shipping service.  Delivery times are not fast and they are inconsistent.  Although the service is trackable, the tracking is not all that great.  All in all a decent service if you are not in a hurry and want to save a few bucks.  There are size limitations on this service and it can only be used for parcels up to 13 oz.
• USPS 1st Class International - Our least expensive, trackable international shipping service.  Delivery times are not fast and they are inconsistent - keep in mind this is a surface shipment and can be slow.  Although the service is trackable, the tracking is not all that great.  Delivery times can be affected by your location and customs.  All in all a decent service if you are not in a hurry and want to save a few bucks.  There are size limitations with this service and it can be used on parcels up to 4lbs.  Keep in mind the final leg of the journey is often times done by your local postal service which can delay and cause issues.
• USPS Priority Mail - A mid level, trackable service.  While they claim to deliver anywhere in the country in 3 days or less, it is the postal service and this does not always hold true.  
• USPS Priority Mail International - A mid level, trackable service.  This is an air service and while most parcels reach their destination within 6-12 business days, delivery times can be longer depending upon your location, customs and other factors.  There are size and weight limitations on this service that vary depending upon your location.  Keep in mind the final leg of the journey is often times done by your local postal service which can delay and cause issues.
• FedEx Ground - A mid level, dependable, trackable service.  FedEx typically travels about 500 miles per day.  We ship from San Diego so coast to coast shipments typically take 5 days.  Delivery times are very consistent and the tracking is very good.
• FedEx International - This is a higher level international service.  Delivery times are consistent and tracking is typically very good.  Delivery times can range from 3-10 days depending upon your location, customs and other factors.  Keep in mind the final leg of the journey is often times done by your local postal service which can delay and cause issues.
• FedEx Expedited Services (Overnight & 2 Day) - These are higher level FedEx services and almost always arrive in the quoted timeframe.  While they can be very expensive, these services can be handy in a pinch.

At Rubber the Right Way we make every possible effort to maintain a complete inventory of parts.  However, due to the unique nature of our parts, global & domestic supply issues etc., some parts may be backordered.  If you are working on a tight schedule please call or email to confirm availability prior to ordering.

Our site will allow you to purchase out of stock items.  Notification of any backorders will be emailed within 1 business day.  

Most backorders are filled within 7-10 business days. 

We may on occasion make partial shipments.  When a partial shipment is made any secondary shipments to complete your order will be done at no cost to you.

At Rubber the Right Way we want to make returns as easy as possible.  The last thing we want is for you to be stuck with a part you don't want or need.  We never charge re-stocking fees and are very easy to work with.  Our formal return policy is below.

---

Please inspect all products immediately upon receipt.  All claims for missing / damaged parts must be made within 14 days of receipt.  We accept returns if you are unsatisfied for any reason with your RTRW purchase.  We charge no re-stocking fees.  We honor returns for refund or credit within one year of purchase - you have 365 days from the delivery date to make your return.  Parts for return must be clean and in original condition (unaltered / uncut).  It is OK to remove parts from packaging provided you keep them clean and unmodified.  We recommend test fitting all parts on a clean vehicle surface prior to installing.  Return shipping is the responsibility of the buyer unless we make a mistake on the order.  T-shirts and other clothing related items can only be returned if they are in the original sealed package.  To request a refund please call or email with your original order # - "RMA" numbers are required for ALL returns.

If you are an automotive professional in the state of California, and meet the requirements to become a tax exempt customer, please click here to download the tax exempt form. You will need to fill out the form completely and send it by fax or email along with a copy of your current sellers permit.

All parts manufactured by RTRW are USA made. That being said we use many outside suppliers - a very small percentage of which make some parts abroad. We hold these parts to the same scrutiny as their USA made counterparts and they compose less than 5% of the parts we offer.

No, our website does not (yet) show live inventory. We do maintain a massive stock but due to the unique nature of our parts we sometimes sell out despite our efforts. If you have ordered a parts that is on backorder you will be notified within 1 business day.

The majority of our products are designed to be exact replacement parts. Our parts are year / make / model specific and the fit, feel, and look will be identical to the original part for your car. That being said we also offer a fantastic line of universal products that are tailored to custom builds, hot rods, street rods, RV's, boats and more.

Rubber and weatherstrip related parts are our specialty but we do offer interior parts, emblems, mechanical and more for many vehicles. We offer many parts in addition to those listed on our website...if you can’t find what you need contact the RTRW staff - we may have what you need.

YES! We ship worldwide using USPS & FedEx services.  You can take a look at our shipping policy page for more details on common international services.

We accept Visa, Mastercard, American Express, Pay Pal, check & domestic money order. We DO NOT accept international checks OR money orders. All check and money order payments will be held until cleared.

Back order items typically ship within 10 working days.

Our return policy is very fair and flexible.  Please click here to view our formal policy. To request a refund please give call or email as a "RMA" number is required.

Refunds are processed within 7-10 working days from the day we receive your returned item(s). 

You can type the part # into the search box to look for parts by part #.

We have a basic weatherstip guide which outlines the basics for most vehicles.  If you still have questions just call or email - that's what we are here for - we are not just order takers...we know our parts!

Yes, we do have a retail store. Come and visit during shop hours Monday-Friday 8am-4pm Pacific Time. We recommend calling prior to check parts availability.

Absolutely! We recommend calling ahead to check availability of the parts you need. Due to the unique nature of our parts everything on an order may not be in stock.

If your order is being shipped to a California address you will be charged California sales tax. Some business to business transactions may be exempt - please contact the RTRW staff for details.

We offer very few "kits".  While we do not offer many "pre-configured" kits we do offer volume discounts so our customers can select any parts they need and still qualify for savings.  In addition one of our parts specialists can put together a tailored estimate to suit your exact vehicle and restoration needs - from a light face lift to a frame off restoration we offer a complete solution for your rubber needs!

Yes, all orders shipped out are fully insured.

We require a signature upon delivery for orders over $500.

This privacy notice discloses the privacy practices for Rubber the Right Way. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

• What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
• What choices are available to you regarding the use of your data.
• The security procedures in place to protect the misuse of your information.
• How you can correct any inaccuracies in the information.

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you mail or via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Rubber the Right Way uses Shopper Approved to collect customer product reviews. Shopper Approved may reach out to you for the sole purpose of seeking your opinion on products purchased.

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email.