We offer UPS, USPS, DHL and various freight services to provide our customers with a complete worldwide shipping solution.
Orders typically leave our facility within 3-5 business days. However, depending on availability, some parts may be placed on backorder. Back ordered parts will be shipped separately at no additional cost. If you are working on tight schedule we recommend calling to check stock on the items you need.
Some parts may be considered oversized, or require special mailing tubes and additional charges may apply. Signature will be required on shipments over $500 in value & all parcels are insured.
It is not our goal to profit from shipping. If you feel you have been overcharged when using our online shopping cart please give us a call. Any shipping overcharges will be refunded, however it is the customers responsibility to notify us if they feel an overcharge has occurred.
Please inspect all products immediately upon receipt. All claims for missing / damaged parts must be made within 14 days of receipt. We accept returns if you are unsatisfied for any reason with your RTRW purchase. We charge no re-stocking fees. We honor returns for refund or credit within one year of purchase. Parts for return must be clean and in original condition (unaltered / uncut.) It is OK to remove parts from packaging provided you keep them clean and unmodified. We recommend test fitting all parts on a clean vehicle surface prior to installing. Return shipping is the responsibility of the buyer unless we make a mistake on the order. T-shirts and other clothing related items can only be returned if they are in the original sealed package. To request a refund please give us a call.
If you are an automotive professional in the state of California, and meet the requirements to become a tax exempt customer, please
click here to download the tax exempt form. You will need to fill out the form completely and send it by fax or email along with a copy of your current sellers permit.
